Returns

Sunshine Symbol aim to take a lot of care in ensuring you are happy with your purchase. We do recognise the risks of purchasing items online so we have a few tips to help with your selection -

  • Ensure you have checked our sizing chart to help determine your size
  • Have a read of the garment description to get an understanding of the fabric and fit of each item
  • If you have any questions we encourage you to get in touch with us before purchasing at sunshinesymbol@gmail.com

REFUNDS AND EXCHANGES

To return or exchange FULL PRICED items you must contact us within 3 days of receiving your package. The item(s) must be unworn,  with tags still in tact, in original condition and in original packaging.

Upon contacting us you will receive a returns/exchange form to fill out and send back with your item. We must receive the item back within 7 days (for all Australian orders) and 14 days (for all international orders) of us sending through the returns form.

Please note we do not cover postage for exchange or return - this is the customer's responsibility.

We do not offer refunds or exchanges on sale or discounted items. This includes items purchased with a discount code. 

FAULTY ITEMS

If you believe your item is faulty you must get in contact with us within 28 days of receiving the item.

We will inspect the item and at our discretion provide a repair, exchange or refund if we believe the item is faulty.

We will not accept claims on faulty items if there has been an attempted repair by the customer.